RMS and GoCardless Partner to Help Hospitality Operators Cut Payment Costs

RMS announced a new integration with GoCardless on April 14, 2026, to help hospitality operators tackle rising payment costs and margin pressures.

RMS Cloud·2 min read

What changed

Correction (October 2026): An earlier version of this story stated as fact that card processing fees commonly sit between 1.5% and 3%, with a worked example for a mid-sized hotel. The figure and the example come from RMS’s announcement and are now attributed to RMS.

RMS announced a new integration with GoCardless, a payment infrastructure provider that handles direct bank payments, on April 14, 2026. This partnership allows hospitality operators to accept direct bank payments, including direct debit and real-time payments, alongside traditional card payments within a single platform. The goal is to give businesses greater flexibility in how they collect payments while reducing costs and improving reliability across deposits, instalments, and longer stays.

Why a business should care

RMS says card processing fees commonly sit between 1.5% and 3%, and are often higher for online or manually entered transactions. In RMS’s example, a mid-sized hotel processing $500,000 in annual card payments would pay $7,500–$15,000 in fees each year. The integration gives hospitality businesses a more cost-effective and dependable way to manage payments in an increasingly margin-conscious market.

Who it affects

Hospitality operators, including hotels, motels, serviced apartments, short-term rentals, and campgrounds.

What to consider doing

Pull your current payment processing statements for the last quarter and calculate the total fees paid on card transactions versus the potential savings if a portion of those payments were routed through direct bank methods.

Uncertainty and risks

The source does not specify exact fee reductions, implementation timelines, or specific compliance requirements for the new payment methods. Operators should verify the actual cost savings and integration requirements with RMS and GoCardless before making changes to their payment workflows. No action is required yet until you have concrete data on how this integration impacts your specific fee structure and operational needs. The specific signal to trigger an action would be a confirmed fee reduction percentage or a clear implementation guide from your payment provider. RMS announced a new integration with GoCardless on April 14, 2026, enabling hospitality operators to accept direct bank payments alongside cards within a single platform. RMS says card processing fees commonly sit between 1.5% and 3%, and are often higher for online or manually entered transactions, creating significant margin pressures for hospitality businesses.

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